Hub Team Leader
Hub Team Leader
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Purpose of Role We are currently recruiting for a Admin & Helpdesk Team Manager to support the two FM Managers within the Hub service. As the Hub Manager you will work with the Hub Team (Admin, Helpdesk, IMS, Recruitment, Telecoms) on all aspects of the provision of the services incorporating administration of time and attendance processing, recruitment, training, Helpdesk services, Telecoms, payroll processes, Quality, IMS admin and associated support and administrative functions. Principal Accountabilities To assist the Hub Managers within the FM Department supporting the contract by the provision of, but not limited to: administration of time and attendance processing, recruitment, training, Helpdesk, services, Telecoms, payroll processes, Quality, Uniform and Stationary supply, IMS admin and associated support and administrative functions To ensure all paperwork relating to recruitment and staff pay is completed accurately and in a timely manner working in liaison with HR Team and managers in selection and recruitment of candidates To ensure all guidelines for ROE Model (Schedule 20) as agreed with the Client are adhered to and to liaise with Trust HR to maintain effective and productive partnership To use the maintenance and operation of the WFMS to ensure staff records are current and accurate. To input to the Sickness, Holiday, and Overtime processes related to the departmental WFMS input To administer the provision of roster information to relevant FM teams in accordance with agreed timescales To liaise with Accenture/ UHB Payroll and HR to ensure staff are paid and staff loaded onto payroll accurately and expeditiously. To ensure starter/changes/leavers paperwork is completed and submitted accurately to prevent under or overpayments to staff. To ensure that rosters are in place for Help Desk and Switchboard that deliver an efficient service, and meet budgeted targets. To maintain and develop the service procedures in the Help Desk and Switchboard to ensure that all calls can be dealt with efficiently and effectively To take responsibility for any customer comments and complaints relating to the Hub service, ensuring remedial action is carried out. To deliver activities which support operational objectives as part of a team. To carry out a variety of tasks and to plan accordingly and complete standard or non-standard tasks within own area. To interact with stakeholders around specific work efforts and deliverables. To support and identify cost reduction strategies and budget management To assist with training and development To co-operate fully in ensuring compliance with the Health and Safety at Work Act 1974. To carry out other duties within agreed competencies. To promote a culture of customer service and to ensure Carillion values are met at all times. Additional Role Information Person Specification: GCSE (level C in Math’s and English) or equivalent Typing ability to RSA III standards (or equivalent), Word processing to intermediate level. Good verbal and written communication skills. Computer literate (Microsoft office) Customer focused High degree of attention to detail Able to manage competing priorities Ability to work effectively as part of a team Good interpersonal and communication skills. Receptive to change Reliable Flexible Able to work with cross-functional teams A flexible and adaptable approach Conscientious and meticulous in approach to work
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Purpose of Role We are currently recruiting for a Admin & Helpdesk Team Manager to support the two FM Managers within the Hub service. As the Hub Manager you will work with the Hub Team (Admin, Helpdesk, IMS, Recruitment, Telecoms) on all aspects of the provision of the services incorporating administration of time and attendance processing, recruitment, training, Helpdesk services, Telecoms, payroll processes, Quality, IMS admin and associated support and administrative functions. Principal Accountabilities To assist the Hub Managers within the FM Department supporting the contract by the provision of, but not limited to: administration of time and attendance processing, recruitment, training, Helpdesk, services, Telecoms, payroll processes, Quality, Uniform and Stationary supply, IMS admin and associated support and administrative functions To ensure all paperwork relating to recruitment and staff pay is completed accurately and in a timely manner working in liaison with HR Team and managers in selection and recruitment of candidates To ensure all guidelines for ROE Model (Schedule 20) as agreed with the Client are adhered to and to liaise with Trust HR to maintain effective and productive partnership To use the maintenance and operation of the WFMS to ensure staff records are current and accurate. To input to the Sickness, Holiday, and Overtime processes related to the departmental WFMS input To administer the provision of roster information to relevant FM teams in accordance with agreed timescales To liaise with Accenture/ UHB Payroll and HR to ensure staff are paid and staff loaded onto payroll accurately and expeditiously. To ensure starter/changes/leavers paperwork is completed and submitted accurately to prevent under or overpayments to staff. To ensure that rosters are in place for Help Desk and Switchboard that deliver an efficient service, and meet budgeted targets. To maintain and develop the service procedures in the Help Desk and Switchboard to ensure that all calls can be dealt with efficiently and effectively To take responsibility for any customer comments and complaints relating to the Hub service, ensuring remedial action is carried out. To deliver activities which support operational objectives as part of a team. To carry out a variety of tasks and to plan accordingly and complete standard or non-standard tasks within own area. To interact with stakeholders around specific work efforts and deliverables. To support and identify cost reduction strategies and budget management To assist with training and development To co-operate fully in ensuring compliance with the Health and Safety at Work Act 1974. To carry out other duties within agreed competencies. To promote a culture of customer service and to ensure Carillion values are met at all times. Additional Role Information Person Specification: GCSE (level C in Math’s and English) or equivalent Typing ability to RSA III standards (or equivalent), Word processing to intermediate level. Good verbal and written communication skills. Computer literate (Microsoft office) Customer focused High degree of attention to detail Able to manage competing priorities Ability to work effectively as part of a team Good interpersonal and communication skills. Receptive to change Reliable Flexible Able to work with cross-functional teams A flexible and adaptable approach Conscientious and meticulous in approach to work
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